Upon receiving your order, please open the package immediately and inspect each product for damage or manufacturing defects. If any product in your order is damaged in shipping, Or if you find any significant manufacturing defects, please Email us within 5 days of receipt of your order at firstname.lastname@example.org
We cannot accept any returns without prior approval. Upon receipt and inspection of your returned merchandise, we will either exchange your item or issue
a full credit in the amount of the original purchase price.
Once your return has been authorized, please re-pack your return items in the original shipping packaging and include a description inside each package
with the reason for returning the item(s), i.e. “product is damaged”, “I am not satisfied”, etc. Include your full name, address and phone number to ensure a timely refund or exchange.
Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address.
Jewelry charm will go off color, especially metal based jewelry. Time for discoloration will depend on their use and the environment in which they are worn or stored. We are unable to credit you for goods that have discolored after 12 months.